General Services
Everyday counter and online services for traders, travellers and brokers, including registration, certificates and record requests.
- Who it is for
- Traders, brokers, individuals
- Channel
- Online & Counter
- Processing time
- 1–3 business days
About this service
General services cover the routine transactions that do not belong to a specialised programme: registering a trader or broker file, requesting a copy of a past declaration, obtaining a certificate of customs status, and correcting registry details.
Most requests can be started online and completed at any customs office. Bring original identification when collecting a certificate, because certified copies are released to the registered holder or a written proxy only.
Who is eligible
- Any individual holding valid identification
- Companies with an active commercial registration
- Licensed customs brokers acting for a registered principal
Conditions to meet
- An active portal account for online submission
- A written proxy where a representative acts on your behalf
Documents to provide
Bring originals where a certified copy is to be issued.
- Valid identification document
- Commercial registration certificate (companies)
- Proxy or authorisation letter (representatives)
Fees
Certificate and record-copy fees apply per the published fee schedule
Step-by-step procedures
Related services and procedures
- Services — Digital services
Automated Services
The single-window platform for electronic declarations, payments, permits and status tracking, available around the clock.
Read - Services — Reference
Service Fee Guide
Published schedule of customs service fees covering declarations, inspection, storage, overtime attendance and certification.
Read - Procedures — Registration
Registering a trader or broker file
Opening the customs file and portal account that every declaration is lodged against.
Read