Clearing an imported consignment

How it works

1. 1

   Step 1: Carrier lodges the manifest

   The shipping agent or airline transmits the cargo manifest before arrival. The consignment becomes visible in the portal once the manifest is registered.

   • Carrier or shipping agent
   • Before arrival
2. 2

   Step 2: Lodge the customs declaration

   Submit the declaration in the single-window portal, attaching the invoice, packing list, transport document and certificate of origin. The system validates the tariff codes and computes an indicative assessment.

   • Importer or broker
   • Same day
3. 3

   Step 3: Risk assessment and channel routing

   Risk rules route the declaration to green (release on payment), yellow (document review) or red (physical inspection). Authorised Economic Operators receive priority treatment.

   • Customs system
   • Minutes
4. 4

   Step 4: Document review or inspection

   For yellow, an officer verifies the documents against the declaration. For red, the goods are examined and may be sampled for laboratory analysis.

   • Customs officer
   • Same day to 2 business days

   Attend the inspection or appoint a representative; unattended inspections may be delayed.

5. 5

   Step 5: Assessment and payment

   The final assessment notice is issued in the portal. Pay duty, VAT and service fees electronically, or draw on a deferred-payment facility if you hold one.

   • Importer or broker
   • Same day
6. 6

   Step 6: Release and exit

   The release order is issued and the consignment leaves the customs area. Retain the declaration and assessment for five years — they may be audited after release.

   • Customs officer
   • Same day

Before you start

• Active trader file and portal credentials
• Digital signature for declaration submission
• Import licence where the goods are restricted

Documents to prepare

• Commercial invoice and packing list
• Bill of lading or airway bill
• Certificate of origin
• Freight and insurance documents